Support

Your Questions, Answered

We’ve compiled the most common questions we’re asked below. You’ll find plenty of information about our replacement parts, OEM solutions and more.

Replacement Parts

I need a replacement part.

Please visit our Replacement Parts Catalog to find your part. To purchase the part, please use our Distributor Locator to find a local distributor. Robertshaw does not sell aftermarket parts directly.
If you have a non-Robertshaw part number, you can use our Cross-Reference Tool to find the Robertshaw equivalent.

I can’t find my part.

The part you are looking for may have been discontinued. You can visit our Replacement Parts Catalog to search for a current alternative.
If the part you are looking for is not in our current catalog, it may still be in stock at one of our distributors. Use our Distributor Locator to find and contact your local distributor.
Contact Robertshaw’s Technical Service Department:
- North America and South America
  - Hours of operation: Monday to Friday, 6:00 am to 3:00 pm PST (Pacific Standard Time)
  - Closed for US holidays
  - Languages spoken: English
  - +1-800-445-8299
  - [email protected]
- Europe
  - Hours of operation: Monday to Friday, 8:00 am to 5:00 pm CET (Central European Time)
  - Closed for certain holidays
  - Languages spoken: English and Czech
  - +420 587 805 191
  - [email protected]
- All other international callers, dial +011 630 260 3400 and enter extension 7344 or press 0 for the operator and request a transfer to the Technical Service Department.

My replacement part is not working properly.

Contact Robertshaw’s Technical Service Department:
- North America and South America
  Hours of operation: Monday to Friday, 6:00 am to 3:00 pm PST (Pacific Standard Time)
  Closed for US holidays
  Languages spoken: English
  +1-800-445-8299
  [email protected]
- Europe
  Hours of operation: Monday to Friday, 8:00 am to 5:00 pm CET (Central European Time)
  Closed for certain holidays
  Languages spoken: English and Czech
  +420 587 805 191
  [email protected]
- All other international callers, dial +011 630 260 3400 and enter extension 7344 or press 0 for the operator and request a transfer to the Technical Service Department.

I need specifications or an owners’ manual for a part

To find specifications, manuals or other documents related to your replacement part, use our Replacement Parts Catalog to find your part and its associated resources.

I need to find a local distributor for aftermarket parts.

Use our Distributor Locator to locate your nearest distributor.

I need help to program or set up my part.

Contact Robertshaw’s Technical Service Department:
- North America and South America
  Hours of operation: Monday to Friday, 6:00 am to 3:00 pm PST (Pacific Standard Time)
  Closed for US holidays
  Languages spoken: English
  +1-800-445-8299
  [email protected]
- Europe
  Hours of operation: Monday to Friday, 8:00 am to 5:00 pm CET (Central European Time)
  Closed for certain holidays
  Languages spoken: English and Czech
  +420 587 805 191
  [email protected]
- All other international callers, dial +011 630 260 3400 and enter extension 7344 or press 0 for the operator and request a transfer to the Technical Service Department.

I need customer service.

North America and South America
Replacement Part Customer Service
Hours of operation: Monday – Friday, 6:00 am – 3:30 pm (PST)
+1 800 304 6563
[email protected]
Europe, Middle East, & Africa
- Sternberk, Czech Republic
  Hours of Operation: Monday – Friday, 8:00 to 15:30 CET (Central European Time)
  +420 587 805 191
  [email protected]
- Milan, Italy
  Hours of Operation: 8:30 – 17:30 CET (Central European Time)
  +39 02 699 331
  [email protected]
Asia Pacific
Qingdao, China
Hours of Operation: Monday – Friday 8:00 am – 4:30 pm (UTC + 8)
+86 0532 55565899

OEM Solutions

I would like to connect with a Robertshaw engineer or sales resource.

OEM manufacturers and partners can reach us by phone or email. Please visit our Contact Us page to connect with our team.

I want to find information on Robertshaw global manufacturing locations.

To see our global locations and information, please visit our Locations page.

I need customer service.

OEM manufacturers and partners can reach customer service using the information below. Note that Robertshaw customer service cannot assist with replacement part needs.
- North America and South America
  OEM Plant Customer Service
  Hours of operation: Monday to Friday, 6:00 am to 3:30 pm CST (Central Standard Time)
  +1 956 242 6093 & +1 956 242 0793
  OEM Appliance Customer Service
  Wendolyne Morales
  [email protected]
  +1 956 554 4171
- Europe, Middle East & Africa
  - Sternberk, Czech Republic
    Hours of Operation: Monday – Friday, 8:00 to 15:30 CET (Central European Time)
    +420 587 805 191
    [email protected]
  - Milan, Italy
    Hours of Operation: 8:30 – 17:30 CET (Central European Time)
    +39 02 699 331
    [email protected]
- Asia Pacific
  Qingdao, China
  Hours of Operation: Monday – Friday 8:00 am – 4:30 pm (UTC + 8)
  +86 0532 55565899

General

I am looking for a Robertshaw media contact.

For all media inquiries, please reach out to Katie Kretschmar at [email protected].

I’m interested in Careers at Robertshaw.

To learn more about life at Robertshaw and our open job positions, please visit our Careers page.

I have another question or need.

Please visit our Contact Us page to connect with our team.

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Support

Your Questions, Answered

Replacement Parts

OEM Solutions

General

How can we help you?